The Dispute Resolution section (formerly known as the "Cheater List") is where members are allowed to post a sales dispute with either a seller or a buyer. After posting a Dispute Resolution thread, your dispute will be sent to moderation where a Dispute Resolution moderator will review the evidence you submitted. If your dispute cannot be resolved while your thread is in moderation, your thread will be set to go live here in the Dispute Resolution sub-forum where it will be publicly mediated.
General Dispute Resolution Rules
Threads in this section can only pertain to business that started on NB(NULLBY) NP(NULLPRO) BN(BYNULL). This includes resources, Marketplace etc sections, as well as PMs. Business that started out away from the forum (e.g., Skype, Telegram, Whatsapp, another forum, etc.) is not covered.
You must attempt all reasonable forms of resolution before posting a thread in this section. This includes diligently exhausting all forms of contact available, waiting 48 hours at a minimum, and informing the other party of your intention to list them in the Dispute Resolution Forum.
Evidence in the form of conversation logs, screenshots, URLs, videos, and links to any posts related to the dispute is required. Any attempt to falsify evidence will result in your Dispute Resolution being rejected and a warning issued.
If you are not directly related to the situation or do not provide information directly related to the situation, do not post in the thread. Ensure sensitive information is blurred/masked.
Do not post personal information in your Dispute Resolution thread. Personal information includes, but is not limited to: physical addresses, phone numbers, email addresses, real names, unrelated Internet properties, pictures of the accused, SSNs, government-issued IDs, and social media accounts.
Feedback can now be disputed using the Dispute Resolution process. Please note that feedback older than 1 month cannot be disputed and valid feedback will not be deleted.
With the exception of non-delivery cases, we do not deal with Dispute Resolutions where bartering was involved (e.g., item A is now worth more than item B).
Resolved disputes will be closed 2 weeks after their resolution.
Dispute Resolution Procedure
Reach out to the other party using all reasonable forms of contact.
Inform the other party about Nullpro of your intention to create a Dispute Resolution thread about them.
If the other party does not respond after 8 hours, open a Dispute Resolution thread using the instructions below.
A moderator will respond to your thread once they are ready to review your case. If insufficient information has been provided, you will be sent an alert to resubmit the thread, or you may be asked to submit additional information in the same thread depending on how minor the issues are.
We will mediate the dispute through a group conversation (unless the accused does not respond to the conversation within the allotted time) before setting up the Dispute Resolution thread live. Note that in some cases, we may expedite a Dispute Resolution thread by making the thread live first.
The accused will have 24 hours to respond and will be prohibited from engaging in other activities on the forum while we await their initial response.
Instructions for Submitting a Dispute Resolution Thread
A list of everything you need to include in your Dispute Resolution post is below. Please note that you must state your case clearly and concisely.
Link or screenshot proof that the transaction started on NullPro.
Name proof that you informed the other party of your intention to post a Dispute Resolution thread about them 48 hours in advance.
Screenshot proof that you tried every reasonable form of contact before opening the Dispute Resolution thread.
A brief summary of your dispute with the defendant (e.g., failure to deliver the product or service)
What you need the accused to consider is that this is resolved. Examples include a refund or a replacement.
Make sure you check your Dispute Resolution thread daily as you won't receive any alerts for responses in your thread until it goes live.
Mandatory Template
Please title your thread in the following format:
Dispute: @yourusernamehere v. @theotheraccount
If you do not use this title format, a moderator will adjust your title accordingly.
Now, when submitting your Dispute Resolution, please use the following format as it makes it easier for everyone involved.
Proof that the transaction started on NullPro: (Submit a link to a post or conversation showing that this issue started on NullPro. A link to the sales thread is not sufficient)
Proof that the other party has been informed of this Dispute Resolution: (Submit a screenshot of you informing the other party here)
Proof of contact: (Submit screenshots showing that you have tried every reasonable form of contact such as email, Skype, support tickets, etc.)
Proof of Transaction: (Proof that you purchased the product or service (i.e., a service agreement or order receipt)
Summary of the Dispute: (In about five sentences or less, briefly go over the issue)
Issue Evidence: (Post screenshots or video evidence of issues you have with the other party)
What you expect from this Dispute Resolution: (State whether you wish to receive a refund or replacement)
(Optional) Additional information: (If you need to go over the issue in more detail, please use this section to describe it)
The BBcode of this format has been provided below for your convenience.
Tip: Click here for BBcode
Code:
Proof that the transaction started on NullPro: (Submit a link to a post or conversation showing that this issue started on NullPro)
Proof that the other party has been informed of this Dispute Resolution: (Submit a screenshot of you informing the other party here)
Proof of contact: (Submit screenshots showing that you have tried every reasonable form of contact such as emails, Skype, support tickets, etc.)
Summary of the Dispute: (In about five sentences or less, skip the question briefly.)
Problem Evidence: (Post screenshots or video evidence of problems you encountered with the other party)
What you hope to gain from this Dispute Resolution: (State whether you wish to receive a refund or a replacement)
(Optional) Additional Information: (If you need to go over the issue in more detail, please use this section to describe it)
Members who do not use the above template will have their Dispute Resolution thread rejected. It is important that you are able to provide all relevant information in the Dispute Resolution as clearly as possible. If you post a lot of irrelevant information or lay out your evidence unstructured, it will make it harder for a Dispute Resolution moderator to go through the evidence and determine the next step, and ultimately cause delays to your Dispute Resolution thread.
Please note that Nullpro ownership, management, and personnel are not responsible for your losses. Your business decisions are your responsibility. Due diligence should be a vital part of any transaction. While we are not responsible for your losses, we will do our best to prevent, respond to, and mediate applicable situations. For tips on avoiding scams and staying safe on Nullpro, please read our thread titled, "Avoid Scams & Stay Safe on Nullpro."
General Dispute Resolution Rules
Threads in this section can only pertain to business that started on NB(NULLBY) NP(NULLPRO) BN(BYNULL). This includes resources, Marketplace etc sections, as well as PMs. Business that started out away from the forum (e.g., Skype, Telegram, Whatsapp, another forum, etc.) is not covered.
You must attempt all reasonable forms of resolution before posting a thread in this section. This includes diligently exhausting all forms of contact available, waiting 48 hours at a minimum, and informing the other party of your intention to list them in the Dispute Resolution Forum.
Evidence in the form of conversation logs, screenshots, URLs, videos, and links to any posts related to the dispute is required. Any attempt to falsify evidence will result in your Dispute Resolution being rejected and a warning issued.
If you are not directly related to the situation or do not provide information directly related to the situation, do not post in the thread. Ensure sensitive information is blurred/masked.
Do not post personal information in your Dispute Resolution thread. Personal information includes, but is not limited to: physical addresses, phone numbers, email addresses, real names, unrelated Internet properties, pictures of the accused, SSNs, government-issued IDs, and social media accounts.
Feedback can now be disputed using the Dispute Resolution process. Please note that feedback older than 1 month cannot be disputed and valid feedback will not be deleted.
With the exception of non-delivery cases, we do not deal with Dispute Resolutions where bartering was involved (e.g., item A is now worth more than item B).
Resolved disputes will be closed 2 weeks after their resolution.
Dispute Resolution Procedure
Reach out to the other party using all reasonable forms of contact.
Inform the other party about Nullpro of your intention to create a Dispute Resolution thread about them.
If the other party does not respond after 8 hours, open a Dispute Resolution thread using the instructions below.
A moderator will respond to your thread once they are ready to review your case. If insufficient information has been provided, you will be sent an alert to resubmit the thread, or you may be asked to submit additional information in the same thread depending on how minor the issues are.
We will mediate the dispute through a group conversation (unless the accused does not respond to the conversation within the allotted time) before setting up the Dispute Resolution thread live. Note that in some cases, we may expedite a Dispute Resolution thread by making the thread live first.
The accused will have 24 hours to respond and will be prohibited from engaging in other activities on the forum while we await their initial response.
Instructions for Submitting a Dispute Resolution Thread
A list of everything you need to include in your Dispute Resolution post is below. Please note that you must state your case clearly and concisely.
Link or screenshot proof that the transaction started on NullPro.
Name proof that you informed the other party of your intention to post a Dispute Resolution thread about them 48 hours in advance.
Screenshot proof that you tried every reasonable form of contact before opening the Dispute Resolution thread.
A brief summary of your dispute with the defendant (e.g., failure to deliver the product or service)
What you need the accused to consider is that this is resolved. Examples include a refund or a replacement.
Make sure you check your Dispute Resolution thread daily as you won't receive any alerts for responses in your thread until it goes live.
Mandatory Template
Please title your thread in the following format:
Dispute: @yourusernamehere v. @theotheraccount
If you do not use this title format, a moderator will adjust your title accordingly.
Now, when submitting your Dispute Resolution, please use the following format as it makes it easier for everyone involved.
Proof that the transaction started on NullPro: (Submit a link to a post or conversation showing that this issue started on NullPro. A link to the sales thread is not sufficient)
Proof that the other party has been informed of this Dispute Resolution: (Submit a screenshot of you informing the other party here)
Proof of contact: (Submit screenshots showing that you have tried every reasonable form of contact such as email, Skype, support tickets, etc.)
Proof of Transaction: (Proof that you purchased the product or service (i.e., a service agreement or order receipt)
Summary of the Dispute: (In about five sentences or less, briefly go over the issue)
Issue Evidence: (Post screenshots or video evidence of issues you have with the other party)
What you expect from this Dispute Resolution: (State whether you wish to receive a refund or replacement)
(Optional) Additional information: (If you need to go over the issue in more detail, please use this section to describe it)
The BBcode of this format has been provided below for your convenience.
Tip: Click here for BBcode
Code:
Proof that the transaction started on NullPro: (Submit a link to a post or conversation showing that this issue started on NullPro)
Proof that the other party has been informed of this Dispute Resolution: (Submit a screenshot of you informing the other party here)
Proof of contact: (Submit screenshots showing that you have tried every reasonable form of contact such as emails, Skype, support tickets, etc.)
Summary of the Dispute: (In about five sentences or less, skip the question briefly.)
Problem Evidence: (Post screenshots or video evidence of problems you encountered with the other party)
What you hope to gain from this Dispute Resolution: (State whether you wish to receive a refund or a replacement)
(Optional) Additional Information: (If you need to go over the issue in more detail, please use this section to describe it)
Members who do not use the above template will have their Dispute Resolution thread rejected. It is important that you are able to provide all relevant information in the Dispute Resolution as clearly as possible. If you post a lot of irrelevant information or lay out your evidence unstructured, it will make it harder for a Dispute Resolution moderator to go through the evidence and determine the next step, and ultimately cause delays to your Dispute Resolution thread.
Please note that Nullpro ownership, management, and personnel are not responsible for your losses. Your business decisions are your responsibility. Due diligence should be a vital part of any transaction. While we are not responsible for your losses, we will do our best to prevent, respond to, and mediate applicable situations. For tips on avoiding scams and staying safe on Nullpro, please read our thread titled, "Avoid Scams & Stay Safe on Nullpro."
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