I tried to download a theme but the link was broken and I lost my credits.

[stakkit]

stakkit submitted a new ticket:

I tried to download a theme but the link was broken and I lost my credits.

Content:

Hi,
I tried to download this theme after buying 10 credits https://nullpro.net/resources/bighearts-charity-donation-wordpress-theme.2048/ and I clicked on Download button and a page with a broken link opened. I return to the theme page again and I clicked on Download button but this time I get the message "Sorry, you need 10 Credits to download this resource. click here to learn free get credits rulesor buy credits now", but I have 10 credits.

Can you help me please?

Thanks!